Refund Policy – Villa Mizpiratze

Reservations and cancellations

• Any reservation made directly through our website is considered final once payment has been made.

• You can cancel your reservation by contacting us via email at: villamizpiratze@gmail.com

Cancellation and refund conditions

• Cancellation more than 30 days before arrival: full refund of the amount paid.

• Cancellation between 14 and 30 days before arrival: 70% refund of the total amount.

• Cancellation less than 14 days before arrival: no refund possible, except in cases of force majeure (see below).

• No-show: no refund.

Reservation modification

• Any request to change dates is subject to availability.

• If the change is made more than 30 days before arrival, no fee will be charged. Otherwise, the cancellation policy applies.

Force majeure

• In the event of an exceptional event (natural disaster, administrative closure, pandemic), we will offer a postponement free of charge or a credit note equivalent to the amount paid, valid for 12 months.

Complaints

• Any claim relating to a refund must be sent in writing to contact@villamizpiratze.fr within 7 days of the scheduled arrival date.

Bookings via third-party platforms

• If you booked through Airbnb, Booking.com or another platform, the applicable refund policy is that of the platform used.